Privacy

Privacy Policy

At Espresso Kit, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and share your data when you visit our website or make a purchase.

1. Information We Collect

We collect the following personal information when you interact with our website:

  • Name

  • Shipping and billing addresses

  • Email address

  • Phone number

  • Order details

Please note: We do not store any credit card or payment information. All payments are processed securely through third-party payment gateways.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Processing and Shipping: To process your orders, ship products, and provide you with necessary updates regarding your purchase.

  • Customer Service and Communications: To contact you regarding your order, respond to inquiries, and provide general customer support.

  • Warranty and Maintenance Services: To fulfill any warranty and maintenance services related to products you have purchased from us.

  • Marketing (Opt-in Only): If you choose to opt-in, we will send you marketing emails about new products, promotions, and special offers. You can unsubscribe from these communications at any time.

3. Sharing Your Information

To facilitate the delivery of your order, we may share your name and shipping address with:

  • Manufacturers: For direct shipping from the manufacturer to your address.

  • Courier Services: To deliver the products to your chosen shipping address.

We do not sell, rent, or share your personal information with any third parties for advertising purposes.

4. Data Security

We are committed to ensuring that your information is secure. We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse.

5. Cookies

Our website uses cookies to our enable online shopping to work and to gather data for internal analytics. These cookies do not collect personal information. You may choose to opt out of cookies, however some sections of the site may not work as expected.

6. Your Rights

You have the right to access, update, or delete any personal information we hold about you. If you wish to exercise any of these rights, please contact us.

7. Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will notify you via email.

8. Contact Us

If you have any questions or concerns about this privacy policy, please contact us.


GDPR Compliance

We are fully compliant with the General Data Protection Regulation (GDPR). As a resident of the European Union (EU), you have specific rights regarding your personal data. These include:

  • Right of Access: You have the right to request access to the personal data we hold about you.

  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.

  • Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.

  • Right to Restrict Processing: You have the right to request the restriction of processing your personal data.

  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

  • Right to Object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes.

  • Right to Withdraw Consent: You can withdraw your consent to receive marketing emails at any time.

We process your data on the following legal grounds:

  • Contractual Necessity: To fulfill your orders and provide warranty or maintenance services.

  • Consent: For sending marketing emails, which you may opt into or out of at any time.

  • Legitimate Interests: For purposes such as improving our services or internal analytics (without identifying individuals).

If your data is transferred outside of the European Economic Area (EEA) for processing or shipping, we ensure appropriate safeguards are in place.

For any GDPR-related requests or concerns, please contact us.